Contoh Surat Permohonan Maaf Kepada Konsumen Dalam Bahasa Inggris Dan Artinya
Halo sahabat IBI…
Maaf yaitu ungkapan permintaan atau permohonan ampun ataupun penyesalan alasannya yaitu suatu kesalahan. Meminta maaf berarti memberi ampunan atas kesalahan tersebut dan tidak menganggap lagi kesalahan tersebut.
Pada kesempatan kali ini IBI akan membahas wacana teladan surat permohonn maaf dalam bahasaa inggris an artinya. Langsung sajaa kita simak berikut ini.
Contoh format surat Permohonan maaf
Dear {Customer Name}
Please accept our sincere apologies for the inconvenience you may have experienced in respect to [the issue].
At {Company Name}, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Upon thorough review of the situation, we narrowed the cause to {key staff changes, recent internal system update, office relocation, etc…}.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by {creating company wide pembinaan sessions, installing new back-up systems, creating an internal auditing team, etc…}.
{If additional action is necessary:}
Because of this serious oversight, we are going to provide you with {3 months worth of service, a free upgrade, etc…}.
We deeply value your relationship with {Company Name} and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at {email, phone#, website, etc…}.
Yours in service,
{Company Representative}
Contoh surat Permohonan maaf
contoh 1
Dear _______________,
Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with Jane, our Customer Service Representative, was less than adequate. She should have handled the situation differently and transferred your call to someone with more authority.
I understand your frustration at having made a simple request to speak with a supervisor—someone who had the authority to fix the problem at hand. We let you down in that regard and for that, I am also sorry.
Artinya:
Harap menerima permintaan maaf tulus saya atas nama perusahaan kami. Aku sangat menyesal untuk belajar bahwa pengalaman Anda dengan Jane, perwakilan layanan pelanggan kami, adalah kurang memadai. Dia harus menangani situasi berbeda dan ditransfer ajakan Anda untuk seseorang dengan otoritas lebih.
Saya memahami frustrasi di membuat permintaan yang sederhana untuk berbicaradengan seorang supervisor — seseorang yang memiliki wewenang untuk memperbaiki masalah di tangan. Kami membiarkan Anda turun dalam hal itu dan untuk itu, saya juga menyesal.
contoh 2
Dear,
I am really sorry that you weren’t satisfied with our service. It’s really unusual to receive complaint letters from our customers with all the care and attention that we give to each and every one. I’m really disturbed and totally understand your frustration. I want you to rest assured that we will handle your case in a strict manner and provide and satisfactory solution that will exceed your expectations.
Also an investigation will be carried out to determine the root cause of the problem and implement the necessary safeguards to prevent it from happening again. Expect a call from me within [2 days].
We have a reputation of keeping our customers happy and we want to make sure it is kept upheld. Please accept my sincere apologies.
Artinya:
Demikian yang sanggup IBI sampaikan semoga bermanfaaat dan sanggup menjadi materi berguru bahasa inggris bagi sahabat IBI semua.
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